Thank you for shopping with Mediatrix. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day refund policy from the date of purchase. Please read the following refund policy carefully.
Returns and Refunds:
- You may request a refund within 30 days of your purchase date.
- To be eligible for a refund, the item(s) must be returned in the same condition they were sent in, and in their original packaging.
- You are responsible for the cost of return shipping.
- Refunds will be processed to the original payment method used at the time of purchase.
How to Request a Refund:
- To request a refund, please contact our customer service team at info@mediatrixja.com with your order number, the reason for the refund, and any relevant details.
- Our customer service team will review your request and provide you with instructions on how to return the item(s).
Return Address:
- Please send your return to the following address: 41 Hagley Park Road Kingston 10 Kingston, Jamaica
Processing Time:
- Once we receive your returned item(s), we will inspect them to ensure they are in the same condition as when they were sent.
- If the item(s) meet our return policy requirements, we will process the refund within [number of business days] business days.
Non-Refundable Items:
- The following items are not eligible for a refund:
- Items that are damaged, used, or not in their original condition.
- Items that are returned after the 30-day refund period.
- Items that are not returned in their original packaging.
Exchanges:
- We do not offer exchanges at this time. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.
Cancellations:
- If you wish to cancel an order, please contact our customer service team as soon as possible.
- If your order has not yet shipped, we will cancel the order and process a refund.
- If your order has already shipped, you will need to follow the refund process outlined above.
Please note that our refund policy is subject to change without notice. It is your responsibility to review our refund policy prior to making a purchase.
If you have any questions or concerns regarding our refund policy, please contact our customer service team at [contact email/phone number]. We are here to assist you and ensure your satisfaction with our products. Thank you for shopping with our brand.